Outstanding! In my 30 years of calling upon various organizations for service needs, Mr. IT stands right at the top.
Having arrived in Calgary on business, my laptop refused to boot to the desktop on the first night of my 9-day trip.
By 8:30 am the next day I had a loaner in my hand from Mr. IT with all the required software installed.
Mr. IT worked on my laptop throughout the day providing updates at various intervals. When Mr. IT had established there was likely a hardware issue with the laptop, he took the initiative and contacted the manufacturer; troubleshoot with them to confirm his findings, and then organized its return to them (laptop still under warranty) should I choose this to be the best course of action.
I did but was then faced with the issue of not having a laptop for the next 2 cities of my trip. No problem, Mr. IT offered the loaner for the duration of the trip at a minimal charge, just asking that I ship it back to him (he provided me all the shipping details!) once I returned home.
At a time when all you want to do is focus on the business you have, Mr. IT did everything in his power to make this possible.
Frankly, you’d be foolish to pick anyone else for your IT support needs.