Allow Norman to access your computer

  1. Click Windows Download or Mac Download to allow a small program to download to this computer.
  2. Launch the downloaded program. It may be in your Downloads folder.
  3. Give the 9-digit number to Norman (from MrIT.ca).

How to end the support session

Just quit the program to ensure your computer cannot be remotely accessed any more until you download and run the program again.

Helping yourself

Check on the status of these online services or use these web-tools to troubleshoot an issue on your own, and remember when you do troubleshooting on your own, you assume all associated risks!