Allow me to access your computer
Open this link: https://sos.splashtop.com to download and run the program from the link.Norman Atterbury (MrIT.ca)
It will generate a personalized 9-digit session code for you. You will have to tell me that code if you want me to connect to your device.
Note that by clicking on any of these links, you assume any risks associated with DIY Troubleshooting!
If you do not agree, then do not proceed to perform your own troubleshooting. Instead, you could Contact Me and to arrange for personal assistance.Norman Atterbury (MrIT.ca)